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Being a Technical Support Engineer is a huge responsibility that our Service Team willingly takes every time we're at Customers’ site.
We created a complete system of specialized activities that focuses on providing outstanding services for our Customers according to their requirements. Being a “full production cycle” manufacturer enables us to control each and every stage of product development, building a strong team of professionals who know how it’s done!
Let's us share some details about what we exactly mean saying “Triol Service”.
User manuals
Triol provides each Customer with a complete set of manuals. By purchasing our products, you obtain both informative and clear Quickstart, Operation, Programming, and Troubleshooting manuals and all necessary instructions and drawings to achieve the best results in implementing Triol products.
Project work management
This service sector includes full package research of Clients’ site, taking into account all the requirements, to correctly set up, configure and integrate Triol products into existing equipment complex.
Training
Product Champions approval. Triol provides a person-centered approach and develops a training program for an employee who is to operate Triol products, resulting in certified qualified personnel formation.
Training Product Champions, Triol provides high-quality training using all available forms such as personal advice, video instructions, manuals, etc. The training purports to ensure the continued advancing of professional skills.
Sharing the experience
Product Champions gain competencies to train their colleagues. Our experience is evidence that Product Champions can share their skills and reach the minimal loss of the content. We endeavor to uphold the high standard in this area.
Spare parts
Providing our Customers with spare parts on attractive terms, we give the ability to pay upon the expiration of the warranty period in a simple way: if you need a guarantee, it is already with you at your site. If there’s no such need, you’re able to pay after the end of the warranty period. Such terms completely minimize the time of spare parts arrival to the Customer site. It is also available to purchase particular spare parts from our warehouse in the United States.
Customer Support
Our specialists are always by your side to solve any problem you may face. We offer requests handling by our service engineers’ visit on Customers’ site.
Online Customer support
We try to keep abreast of any developments. Internet of things, social media, messengers, Triol Cloud Drive. Our high-qualified technical engineers keep in touch with you anytime you need our help.
Customer satisfaction is the core of Triol policy. We provide our Customers with whatever is required in a short space of time.
Triol is ready to provide support in any way with Customers friendly focus. We render our services in exchange for our Customers satisfaction. You can afford to become complacent about any of our services.
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